iqdxfuz User Information Notice

Welcome to iqdxfuz! We specialize in niche department store products in New Zealand, providing you with a transparent and convenient shopping experience. Below is a summary of essential shopping-related information. If you have any questions, please feel free to contact our customer service team.

1. Customer Service Contact Information and Working Hours

Email: service@mail.iqdxfuz.com

Phone: +86 17072724401

Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)

Customer service will respond promptly to your inquiries and needs during working hours.

2. Order Information

Order Editing/Changes: Within 12 hours of placing an order, you may contact customer service to request edits or changes to your order information (such as delivery address, product specifications, etc.). After 12 hours, orders will enter the fulfillment process and can no longer be modified. Please carefully review your order before submission.

Shipping and Delivery Time: Orders with available stock are typically shipped within 1–2 business days (excluding weekends and New Zealand public holidays, during which shipping may be delayed). After shipment, the estimated delivery time is 5–7 business days. You can track your order using the provided logistics tracking information.

3. Pricing and Tax Information

Product Prices: All product prices displayed on the platform include applicable New Zealand taxes (including GST and other statutory fees). There are no hidden fees, and the displayed payment amount is the total amount payable.

Customs Duties: Customs duties are strictly governed by New Zealand local customs policies. If your purchased products are subject to customs duties (typically for special categories or orders exceeding local duty-free limits), you are responsible for paying these fees according to local customs requirements. We will assist in providing the necessary order documentation to facilitate customs clearance.